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E-Commerce Product Manager, Hotels

Engineering is what drives Fareportal.  We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually.

We are seeking a Associate Product Manager with strong online Hotel product knowledge to support our fast growing Hotels space. This person will drive growth in customer acquisitions, customer conversion, customer profitability, and customer satisfaction by driving and implementing Hotel product features. This role will offer the opportunity to define and execute a roadmap based on business vision, market trends, customer feedback and business analytics in the Hotel product space. The right person will enjoy working with Development teams through the full SDLC. The ideal candidate will have prior product analysis experience in online travel technology (i.e., Online Travel Agency, airline, e-commerce, tour operator, or GDS) in a high growth e-commerce environment.

Responsibilities

  • Package &  cross-sell; Partner with marketing team to increase visitors to website, and increase callers to contact center from search engines, affiliates partners, meta sites, email promos, etc.
  • Increase attachment rate; Partner with tech teams to launch innovative new features/products; partner with air and hotel team to ensure we have competitive prices on  routes; partner with design and UX teams to launch simple and compelling user booking path
  • Investigate and understand how visitors engage with our non-air products.  Interpret results and translate those insights into recommendations to drive increases in product attachment rates without impacting air conversion rates. [CrazyEgg; Site Feedback; Google Analytics; UserTesting.com].
  • Revenue per ticket; Design and launch innovative non-air ancillaries including cars, hotels, visa, etc.  Partner with Fareportal Media Group to optimize ad sale and promotions.
  • Customer satisfaction; Increase the number of  features available on website giving user increased control to book and manage entire experience online

Requirements:

Background  

  • 5-7+ years’ experience as a Product Specialist/ Business Analyst in an ecommerce environment
  • Minimum of 2 years specializing in online hotel product space

Skills  

  • Business Analysis – Ability to understand key business drivers of an OTA and estimate the impacts of potential changes in key areas including fare pricing, traffic mix, website design, etc.  Ability to rapidly diagnose and correct declines in website performance KPIs.
  • Implementation and Results Focus - Must be extremely disciplined in balancing multiple projects and delivering results in fast moving, matrix environment.  Comfortable with agile product methodology/scrum, 2 week sprint cycle, user stories, story points, and phased implementations.
  • Technical Product Design – Ability to translate complex business concepts into simple technical solutions which can be implemented by software developers.  Possess a passion for delighting the user with innovative solutions, while meeting supplier and company needs.
  • Stakeholder Management – Demonstrated ability to build strong relationships internally and externally to ensure that projects are delivered on schedule and deliver business results.
  • Localization – Skilled in customizing websites to appeal to the Canadian market including language translation, intuitive website designs, seasonal marketing programs, etc.


Personal Impact: Our casual company culture boasts innovation, collaboration and harbors a unique entrepreneurial spirit.

The right people will. . . .

Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate. 
Manage a continuously evolving sets of priorities when everything (really-everything!) is important.  You can’t get overwhelmed or sidetracked easily. 
Be vocal with idea generation; speaking-up fuels discussion, ideation and group-think. 98% ideas may fly by the way side – but your impenetrable spirit allows the other 2% to soar! Your voice defines the value you bring to the organization. 
Maturity to work goals at hand, but also able to consider overall strategies of the firm and create opportunities previously unseen. 
Understand power of ownership culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business.

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Fareportal’s Mission is to “Make travel effortless, affordable, and enjoyable by providing customers with their perfect trip, through the relentless pursuit of innovation in technology and unsurpassed customer service.”   If you love technology, travel and innovation, commence your journey here.

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