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Hotel Reservations Agent

People are at the core of Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually.    

We are seeking energetic, highly motivated Hotel Reservations Agents with strong sales acumen and a proven track record of success. As a Hotel Reservation Agent at Fareportal, you will be working in our growing OneTravel division contact center, located in Las Vegas, NV.

Our Hotel Reservations Agents are be responsible for providing clients with some of the best hotel deals in the industry, while delivering the highest level of customer care.

This role will offer the opportunity to work for an exciting company in the midst of tremendous hyper-growth, and provides an environment for your ideas to flourish within a creative, supportive team of industry experts. In addition, Fareportal provides an attractive compensation package, including competitive salaries, monthly bonuses and incentives, paired with excellent benefits programs, including health insurance, 401(k), generous paid time off and travel benefits.

There isn’t a better time to join our growing global team!

Responsibilities:

  • Provide our clients with the best hotel deals.
  • Offer prompt, accurate and courteous service to clients.
  • Assist clients with reservations, transfers and changes.
  • Respond to client questions, concerns and billing inquiries with the highest degree of professionalism.
  • Secure new client sales and retention through exceptional customer care.

Requirements:

Background

  • Current or recent hotel reservations experience.
  • Prior inbound call center customer care/sales experience.

Skills

  • Excellent interpersonal and verbal/written communication skills.
  • Must be a strong team player.
  • Flexible availability including mornings, evenings, and weekends as needed.

Personal Impact:  Our casual company culture boasts innovation, collaboration and harbors a unique entrepreneurial spirit.

The right people will....

  1. Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.
  2. Manage a continuously evolving sets of priorities when everything (really-everything!) is important.  You can’t get overwhelmed or sidetracked easily.
  3. Be vocal with idea generation; speaking-up fuels discussion, ideation and group-think.  98% ideas may fly by the wayside – but your impenetrable spirit allows the other 2% to soar! Your voice defines the value you bring to the organization.
  4. Have the maturity to work on goals at hand, but also the ability to consider overall strategies.
  5. Understand power of our ownership culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business.

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Fareportal’s Mission is to “Make travel effortless, affordable, and enjoyable by providing customers with their perfect trip, through the relentless pursuit of innovation in technology and unsurpassed customer care.” If you love technology, travel and innovation, commence your journey here. 

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