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Business Analyst (regular ticketing)

Fareportal is one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually.

We are looking for a Business Analyst. The candidate will work closely with Development Team and Business Owners in the area of Published & Net Fares Ticketing Automation.

Responsibilities:

  • Define and document ticketing agent’s functions and processes.
  • Analyze the feasibility of, and create requirements for new features and enhancements to existing auto-ticketing applications.
  • Prepare scope documentation and technical workflow for the Auto-ticketing & auto-queuing applications.
  • Perform and assist in user acceptance testing and testing of new features and bug fixes. 
  • Provide GDS and subject matter support to Development Team
  • Perform and assist with troubleshooting & root cause analysis; 
  • Analyze and provide solutions of the ticketing failures.
  • Generate daily, monthly, year over year statistical reports of the failures and performance of ticketing automation processes
  • Create training materials & conduct training/demo to Product Owner, Business Owners and Stakeholders of new features and enhancements
  • Collaborate with Product Team members and other colleagues globally

Requirements:

  • 4 or more years of experience in the travel industry specializing in the area of ticket issuance, fare pricing and airline commission contracts
  • Thrive in a fast-paced environment where flexibility and adaptability are key
  • Analytical mindset and a highly flexible and creative approach to problem solving
  • Ability to multi-task and meet multiple strict deadlines simultaneously
  • Ability to thrive in a busy, deadline-work environment. Works well under pressure
  • Ability to work independently and be self-motivated
  • Strong prioritization and scope management

Will be a plus:

  • Strong written and verbal communication skills; technical writing skills
  • Experience in processing ticket exchanges and refunds
  • Must have a working knowledge of Sabre or Amadeus; multi-GDS working knowledge
  • Strong written and verbal communication skills; technical writing skills

Personal Impact:

Our casual company culture boasts innovation, collaboration and harbors a unique entrepreneurial spirit.   
The right people will. . .

Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.
Manage a continuously evolving sets of priorities when everything (really-everything!) is important.  You can’t get overwhelmed or sidetracked easily.
Be vocal with idea generation; speaking-up fuels discussion, ideation and group-think.  98% ideas may fly by the way side – but your impenetrable spirit allows the other 2% to soar! Your voice defines the value you bring to the organization.
Have the maturity to work on goals at hand, but also the ability to consider overall strategies
Understand power of our ownership culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business

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Fareportal’s Mission is to “Make travel effortless, affordable, and enjoyable by providing customers with their perfect trip, through the relentless pursuit of innovation in technology and unsurpassed customer service.” If you love technology, travel and innovation, commence your journey here.   
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