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Executive/ Sr. Executive Customer Care

Executive/Sr. Executive Customer Care
 

FAREPORTAL's(www.fareportal.com) success as one of the rapidly expanding Top Three US Travel MNC, is a result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise.
FAREPORTAL provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.
 

Job Description:

  • Handling Inbound Customer Care & Sales Calls from US/UK customers
  • Selling Air, Hotel, Car, Insurance and Vacation Packages to customers
  • Handling Post Booking queries like seat assignment/baggage inquiries/date change/cancellations etc.
  • Providing FCR(First Call Resolution) to the Customers


Desired Skill Set: 

  • Excellent written and oral communication skill
  • Should be flexible to work in 24X7 environment
  • Should have minimum 6 months of International Calling experience
  • Should have a passion to work under pressure
  • Candidates with International Travel Background will be given preference, however others can apply too


Fareportal (www.fareportal.com) is driven by its people. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually. We are looking for a dynamic Executive/Sr. Executive for our Customer Care division. The ideal candidate should be an individual contributor, smart worker and should possess ability to perform in challenging conditions.

If you want to be a part of an Organization that is growing at a rapid pace, if you have the zeal in you to perform and grow with the organization, then this is definitely for you.

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