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Team Leader – CA/UK

Team Leader – CA/UK

 

Fareportal's (www.fareportal.com) success as one of the rapidly expanding Top Three US Travel MNC, is a result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise.

Fareportal provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.
 

Job Description:

  • Delivery of team sales target, service level components, quality and productivity targets & indicators
  • People Management, including all HR related issues, as well as staff development
  • Operational Management: Managing the floor, adherence to schedule
  • Ownership and problem resolution
  • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
  • Training and development of staff
  • Motivation, leadership for a team and developing future leaders
  • Recommendations for product and process development based on customer feedback and analysis of the same
  • Conducting performance appraisal for the team
  • Compiling reports on team’s performance and customer feedback
  • Communication and being a focal point of dissemination of information from management to team and vice versa


Desired Skill Set: 

  • Should be a Graduate
  • Excellent Written and Oral Communication
  • Smart Worker
  • Willing to work in rotational shifts
  • Prior Travel Experience is a must


Fareportal (www.fareportal.com) is driven by its people. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually. We are looking for a dynamic Team Leader for our CA/UK Customer Care division. The ideal candidate should be an individual contributor, smart worker and should possess ability to perform in challenging conditions.

If you want to be a part of an Organization that is growing at a rapid pace, if you have the zeal in you to perform and grow with the organization, then this is definitely for you.

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