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Quality Analyst

Quality Analyst
 

Fareportal's (www.fareportal.com) success as one of the rapidly expanding Top Three US Travel MNC, is a result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise.

Fareportal provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.
 

Job Description:

  • Monitor Agent quality on daily basis and providing timely feedbacks to agent
  • Develop & maintain quality reports
  • Find out the errors and variance analysis
  • Analyze data and identify issues/best practices
  • Ensure adherence to all process guidelines and compliance matrices
     

Desired Skill Set: 

  • Should be a Graduate
  • Should have prior international voice process experience in Quality
  • Good knowledge of MS Office , MS Excel
  • Good analytical skills
  • Excellent written and oral communication skill
  • Should be flexible to work in 24X7 environment
  • Should have a passion to work under pressure & zeal to perform


Fareportal is driven by its people. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually. We are looking for dynamic Quality Analysts for our Customer Care division. The ideal candidate should be an individual contributor, smart worker and should possess ability to perform in challenging conditions.

If you want to be a part of an Organization that is growing at a rapid pace, if you have the zeal in you to perform and grow with the organization, then this is definitely for you.

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